I read at least two newspapers everyday, and one feature I like is - letters to editor. Sometimes, you also hear of 'success stories' (like Nisho's about an open drain) resulting from these letters.
Well, I am a fan of this reality-TV like content. If you ask me, newspapers can chose to go the rediff way (have you seen their news article based bulletin boards?) and start having an extra page full of these letters from readers. Yes that will sell well :) But actually, I read these letters - especially the ones that complain about a local service or public amenity - because they put me in these chains of thoughts: