I had an opportunity to go through the citizen charter of the BMTC, especially the complaint handling system of the same and it read as below

§COMMUTER GRIEVANCE REDRESSAL SYSTEM:

Prajagale,

Few weeks back, Praja members had worked with KSRTC to suggest the changes to its website. Praja team after a diligent review of the KSRTC site had submitted a detailed technical requirements along with Site layout and architecture. Based on that information, it seems KSRTC has changed its website design and has completely revamp the home page.

Hi

It seems like finally things are moving in the direction of using the existing railway tracks around Bangalore. The SWR seems to have a proposal to introduce a commuter rail system, once their electricification of the tracks is completed. This could be a really great thing. I hope it goes through

 We had a nice meeting with Nathan and Kiran of Biome Environmental solutions where a lot of discussions took place about the concept note on Indiranagar Metro project in the context of forthcoming Mobil city Un-conference at IISc. The Metro passes through CMH and 100 ft roads in Indiranagar. We in Indiranagar are quite familiar with the Metro by now.