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BWSSB valveman and ways to tackle him

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The following are the comments on the subject by OneBeangaluru google-group members. I thought Prajagalu may want to contribute to the deabate and hence this blog.

Opening comment by Purushoth:
I would like to know, if we could fix this issue in ward no 93. Regarding: Corporation Water & Bore Well water. Here, each time the pipes or something gets broken the plumber who operates the valve will keep collecting money from each and every house over there and apart from that he collects maintenance fees daily or weekly twice . Is all this needs to be paid by government isn't it?? what is the solution for this .. Any suggestions would be great!!

Deepak adds:
You are right. Anything which is in public space has to be borne by the Govt.

I do not know, whether you have made any complaints to the superiors regarding this. If not make a complaint in writing. Do not pay anything to the Valve man. Lets see what happens.

However, we need to be ready to face the temporary consequences, as he may start retaliating by stopping the water and not doing the repair. It has to be done by the whole residents of the street and has to be united in this fight.

I do not know why he is being paid a maintenance fee. This will be done only if the connection is a illegal one or if he is doing some favor. Please check on this front.  

Anand came in with:

Give a complaint to BWSSB on this number 080-22238888. They will provide you a complaint number. Ask the customer care guy for the time frame to fix this issue. If the issue is not fixed within that time, file an RTI with your complaint number asking for the status.

Address your RTI to Public Information Officer, Bengaluru Water Supply and Sewage Board, Cauvery Bhavan, Bangalore.

Bala added:
1. We will discuss this further in another separate thread (hence changed the email subject).

2. How to address this / other issues? Get some volunteers in your community - divide the work & conquer the issue

3. different routes available to resolve the issue

  • Submit a complaint letter to BWSSB office in your ward & get acknowledgement of complaint
  • File the issue in bcity (Ashwin mentioned in one of his earlier communication, that he  consolidates issues & sends to respective authorities)
  • You can also complaint the issue in Water Adalat (a authority @ State level to address all water related problem). I am trying to collect info on how reach them, will share once i get it
  • Most important of all, keep the momentum & track the complaints logged.

Muralidhar Rao



zayia_raj's picture


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zayia_raj's picture


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Chandru.p's picture

retainer for the valve-man

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My friend, who took over as the President of the 150-unit apartment complex where I reside (in South Bangalore), inducted me into his MC (Managing Committee) to go into the finances, with my being a qualified Chartered Accountant. During the familiarisation exercise itself, the property manager, whose services have been outsourced from an agency, told me that the standard practice over the years has been to pay the valve-man a monthly retainer, which currently is at Rs 4,000/-. Apparently, an earlier President had attempted to stop the payment, which led to the valve-man fooling around with the supply, and the complex having to buy a large part of its requirement through tankers. Eventually, with the costs shooting up, the other members of the MC prevailed on the President to relent, which he reluctantly did, all of it ending with reverting to the status quo.

Apparently, another President, who liked to preach honesty, covered up the payments as part of the tanker water bills, and continued preaching.

The moral of the story apparently is that there is no escaping from the ways of the BWSSB valve-man.

Now, let us imagine a scenario where the water supply is outsourced, to say TATA's, as my friend, Mr Muralidhar Rao, has been advocating from long (check this). And, let us also assume the following:

Population of our J P Nagar - 1.5 lakhs
Average no of persons per household - 3; therefore no of households - 50,000.
BWSSB's bulk rate to TATA's - Rs 30/- per KL (This supposedly is their present cost of getting the water from Cauvery)
Allocation by BWSSB for J P Nagar - 25 MLD
Tariff chargeable by TATA's - Rs 35 per KL

Water availability per household (assuming 90% supply efficiency) - 450 ltrs/ day
Monthly consumption bill per household - Rs 472.50
Avarage monthly revenue for TATA's - Rs 23.625 million
Average monthly cost for TATA's - Rs 22.5 million
Margin (monthly) - Rs 1.125 million, or Rs 1.35 cr per annum

Not quite bad for an operation covering less than 2% of the city's population.

The above covers only the direct costs. But, overall, it conveys a picture of viability, and affordability for the consumer too. More importantly, the consumers will no longer be at the mercy of the valve-man, since the managers will have a good check over his activities.

But, like Mr Muralidhar Rao has himself pointed out in the blog linked above, it is also true that TATA's have not quite covered themselves in glory over the outsourcing experiment in Mysore. He, though seems to attribute it all to sabotage by vested interests. 



murali772's picture

thought provoking

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@ Chandru - interesting post, and now that you are back hope to hear more from you.

Since the maintenance was totally taken care of by the developer in the first three years of my term as the MC President of the complex where I am residing, I was not confronted with these problems. I am not sure of the present position; but it will be interesting to check out.

The outsourcing scenario projected by you too is very interesting. It is a pity that TATA's bungled the Mysore job. But, I very much maintain that it failed largely because of sabotage.

Muralidhar Rao
abidpqa's picture

Need to resist this

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If money demand is legal, pay only through BWSSB bill. Actually valveman is only face behind others behind him, so it is difficult to resist them.  I dont think they can even shut the valve at scheduled time without filling a log entry. comment guidelines

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