My sister visited Passport Service Kendra in Devarabeesanahalli on the 25th for the reissue of passport of her minor child. Needed to travel for a family emergency so she checked the option for tatkal.
First WTF moment. The officer checking the application scratches out her tatkal mark and ticks normal, reason given, another inspecting officer will make the determination after hearing your case and not you.
Second WTF moment. She waits patiently for the interview where the officer says oh you marked normal on your application so you wont get tatkal. He didnt accept the argument that his own officer, who was nowhere to be seen at that time, had changed it. As a solace she is told the passport will arrive in 3 days flat.
So all arrangements to handle the family emergency and postponement of tickets on penalty is arranged. Now comes the whammy its 2nd june and no trace of the passport. Status as of 2nd June is
"Passport will be dispatched within 3 working days excluding the date of submission."
A web query to check the status met with the following response