Want to help make KSRTC website better?

The links on the left dont work while the same options on the bottom do.

The website is quite cluttered and doesn't work so well on my Mac. Also I dont see why they need to have so much going on - too many advts, for example. The same thing applies to the IRCTC web site - while it works well, once again its sort of chaotic. I never understand why they can make a simple, clean website - check out www.bahn.de for example. 

  I am sure KSRTC has no QA that works to check these tech issues

This is one reason. They have oviously given the job of building the site to a company which has given them a hodge podge set of links to pdf's on the portal most of which dont even work. I am sure the company may have its defence ready, we asked for requirements, they didnt have any, so we just gave them links to what they already had. 

This leads us to the other reason. We may need to help KSRTC with offline requirements gathering pro-bono. Considering what KSRTC does for its living and considering the users of the site what are the minimum salient features that should be available on the site which needs to be built. More then the fault finding they would need to know what is worth having on the portal. 

1) Its sometimes difficult to produce ID proof during boarding to bus after reservation, so KSRTC can think of a alternative.

2) Bus seats arrangements are different from what its showed in the reservation screen in website. This leads to confusion and hesitation when boarded with family.

1. Check if KSRTC has a service to where he wants to go.
2. See route maps, distance, how long it will take and number of changes he has to make.
3. Check the time tables for when and where he can get the service to where he wants to go
4. If he doesnt know where he wants to go, he should be able to see what cities and points of tourist interest KSRTC covers. (link to tourist of specific sites to read more about the place)
5. Allow him to book tickets one way, return journey etc for that place. Include e ticketing etc so he can finish the transaction before he leaves the web site 

For the non traveller user it could provide history, about KSRTC, information on how it is organized etc to find out more about KSRTC. For the media the usual Press rleases, etc. For business partners the tenders and information on stuff they can participate on etc. 

It is important to group information on the page specifically to target users instead of mixing them up like they have.

The feedback above suggests that some more improvement may be needed, though as someone who has made quite a few bookings so far (four times, to be precise), I have never faced any problems & in fact, I am quite happy with it.

That adresses point 5. How well does it accomplish 1 to 4?

The reservation microsite does not allow a person to explore options, plan a holiday look at maps. check out routes etc. We can do all of the above maybe on different sites but what brings value is the ability to do all in one place. Its not just about booking tickets for those who already know what they want. You need to register to be able to even search for options. For a tourist or causal traveller it is counter intutive. The microsite needs to integrate with the main site during the exploratory stage at the very least.

Greyhound and Eurolines are good examples to go through.