Let us start building a "citizen's resources" section at Praja website. Many members know websites, phone numbers or email addresses for various local government bodies or public service providers. Let us start listing all such 'self-help' resources.
Eventually, this new section here could have the following:
1) Self help: as mentioned above
2) RTI and PIL guidelines: how to file a RTI application. Or even a PIL. And member's success stories
3) Contacts of helpful NGOs and RWAs (resident welfare associations) that members have experiences with