All government utility or infrastructure providers have systems to listen from citizens:
- websites - some departments may have online complaints and suggestion systems
- email helplines - most departments have complaint email ids
- Phone based helplines - Phone numbers of utility offices in local area
- RTI helplines and officers - Address and details on obtaining information via RTI application
Categorizing all these phone numbers, addresses and websites is a bit tricky, so expect some duplication here and there. Structure of this book could change with time as information in here grows. Civic minded citizens should help by providing additions and corrections based on their knowledge.
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