"Seven-days notice to the Airlift for full compensation"

To: The AIRLIFT #106, Sherwood Suites,17/2 Varthur Main Road, Marathahalli,Bangalore 560 037, Phone : 97313 96331, Booking webpage: http://www.airliftonline.com

ORDER DETAILS:
Merchant Site URL : http://www.airliftonline.com
Order Number: 8b9fbf6f81 Order Received: Jul 15, 2008
Total Amount : INR (Indian Rupees) 337.08"

"Dear Airliftonline,
Please consider this as a pre-legal and final formal notice through this online forum.
The details as follows:
I booked for Airlift service well before 6 hours of my flight time. As per your confirmation message, the pick up point was Nilgiri, Bellandur, Sarajapur ORR, and the pick up time was 13:22, 15 July 2008. Though I waited and waited, the Airlift service never reached me.

Around 10AM, I booked for the Airlift service after making the full payment + Tax using my credit card. I got a confirmation email. Around 11AM 15 July, I was informed of the driver's (Murgesh's) mobile no(09731304951) by the Airlift executives. I have done about 90 phone calls to the airlift call centre and the driver Murgesh during 13:00hrs and 16:30hrs. Usually they don't pick up the phone (+91-98450 47788, +91-80-4052 8888, +91 9731396331). If somehow an executive was kind enough to say "hello", they kept me hanging (saying that they are checking the status) till the line gets disconnected. When I contacted the driver "Murgesh", he kept me informing for about two and half hours that he was on the way and reaching my residence in next 5/10 minutes to pick me up. However, Murgesh informed me at 15:50 without mentioning any reason that he was not coming to pick me up. After that when I tried to contact the Airlift call centre with much difficulty, no one gave any satisfactory answer. To name a few executives of the Airlift call centre - Syed, Faiyaz, Fied - who received my calls multiple times and kept me hanging deliberately till the calls got disconnected. They didn't even give any information about their operational office nor any information about the chief of this Airlift operation (loyal executives!).

As a result, not only I missed my flight, I suffered a great professional loss not amounting to even INR One Hundred thousand.

Around 18:00hrs, 15July2008 somehow I was able to reach over the phone to the official named Mayank (who claims to be the CEO) of the Airlift company. Instead of listening to my plight solely caused by the irresponsible Airlift company, Mr. Mayank gave some unprofessional and aggresive explanations over phone saying that he himself was calling me since morning and I was not reachable. First of all, I booked for the Airlift service around 10:00AM. And I was using my mobile as well as my landline phone to call their mobile and landline. I had a feeling that some of them were just disconnecting the ringed called after watching my number. My question is: Does this so-called CEO Mayank calls each and every customer after every booking ?

After a long argument over phone, the so-called CEO Mr. Mayank finally told me on 15th July 2008 to get back to me regarding this issue. He never called back even 7 days already passed.

I hereby claim the full compensation of the loss that I suffered due to the negligence of the irresponsible executives of the Airlift and partly due to the negligence of the regulatory authority the Public/Private Transport service of the City.

I hereby serve A REMINDER AND FINAL PRE-LEGAL NOTICE TO THE AIRLIFT, MARTHAHALLI.

If I don't hear from the AIrlift within next seven days, I will take shelter of the CONSUMER COURT, no doubt. (Please note that the names of the executives and the exact time of the calls will be produced at the court. Simultaneously, I was using my mobile as well as my landline to contact the Airlift. I have requested the my Telephone service providers to get all the details of these calls I made (time and duration of received calls, hang up calls, not answered after ringing and busy sessions, etc). I am in possession of all other proofs.)"

Thanks Airlift,
rkm
Bangalore

PS: Since the Airlift didn't respond to numerous phone calls, emails and written complaints, I choose http://praja.in to give a formal notice to the Airlift.