Sample-1: Complaint against AIRTEL


The Bangalore Urban DCDRF,

8th floor, BWSSB wing, Cauvery Bhavan,

Bangalore 560009


Name & address of the complainant:

Ram Singh, - - -

Name & address of the Opposite Party:

AIRTEL Relationship Centre, A/1 Mamoor Plaza, 80ft road, KHB Colony, 5th block, Koramangala, Bangalore 560095.

Complaint: At about 4:45 PM on Friday, the 9th Oct,'09, I went over to the above office of AIRTEL, and bought a fresh pre-paid SIM card on payment of Rs - - - by my credit card, after completing all the connected formalities. The number given was 9- - - . The SIM no apparently is 899 - - -.

The person attending told me that the connection will be activated in half an hour. When the activation didn't happen even after two hours, I thought I'll try Customer-care. But, my tortuous experience thereafter (detailed in the annexure-1) made me almost give up, and look for another service provider.

 The connection was meant for my 65 yr-old mother-in-law, with whom I was anxious to remain in touch (she not enjoying the best of health) while on my tour in USA between 14th Oct and 1st Nov.

As it turned out, the connection was eventually effected only on 7th Nov, after my daughter went over to the Koramangala AIRTEL office and gave a piece of her mind to the people concerned there.

Prayer: During the entire tenure of my US tour, I was totally tense from not being able to be in touch with my mother-in-law, causing me considerable mental agony, for which I am now seeking a nominal compensation of Rs 10,000/- from AIRTEL.


Ram Singh