2 first hand experiences
my in-laws:
Arrived at BIA from Mumbai for the 1st time at BIA. Were very impressed by the new airport. Found the arrivals area very clean, spacious and functional. Were initially skeptical of the distance of the airport from the city. But, were very happy with the bus connectivity provided by BMTC. Took the bus and got off in an hour at Mekhri circle hence did not mind the distance.
my wife: