BWSSB Data collection form
The data that we will ask from BWSSB on a regular basis. I think this is too much in detail, we will have to shorten up a bit. But it is a very nice starting point. So lets get the ball rolling.
Resource: 2007 Benchmarking and Data book of water utilities in India by Asian Development Bank
1.0 GENERAL UTILITY INFORMATION
1.1 Address:
1.2 Telephone Number(s):
1.3 Fax Number(s):
1.4 E-mail address:
1.5 Head of the Water Utility: Name : ____________________________
Title : ____________________________
1.6 Is there Private Sector Involvement in the BWSSB? ___ Yes ___ No
1.7 If Yes, in what aspect(s)? ___ Source Development ___ Production
___ Distribution ___ Management
___ Billing & Collection ___ Leak Repair
___ Other (Please specify) ___________________
1.8 Type of private sector involvement:
___ Service contract ___ Mangement contract
___ Lease contract ___ Concession contract
___ BOT, BOOT contract ___ Full private ownership
1.9 Latest annual report available ___ none ______ (indicate year if available)
1.10 Is the annual report available to the general public? ___ Yes ___ No
1.11 How much of each of the following aspects of the BWSSB's operations is automated?
___ Billing ___ Accounting ___ Pumping ___ Treatment
___ Others ________________________
1.12 Top three (3) priority needs of the BWSSB: 1. ________________________________________
(As seen by management) 2. _________________________________________
3. _________________________________________
2.0 SERVICE AREA
2.1 At what level are service indicators tracked? Ward ____ Zone/Valley ______ Other (please mention) ______
2.2 Number of wards/zones served by utility _______
2.3 Names of wards/zones served ________________________________________
2.4 Size of BWSSB's area of responsibility ________ sq. km.
2.5 Size of BWSSB's present service area ________ sq. km.
2.6 Population of BWSSB's area of responsibility (please mention for each ward/zone) _________
2.7 Population of BWSSB's presently services (please mention for each ward/zone) _________
2.8 For each ward and zone, please mention:
a. Population served with house connections _________
b. Population served with public taps _________
c. Population served by tankers _________
d. Population served by hand pumps _________
2.9 For each ward/zone please mention how many borewells BWSSB keeps track of.
3.0 PRODUCTION
3.1 BWSSB is responsible for ___ Production ___ Distribution ___ Source Development
3.2 Sources of Water: production volume (MLD)
___ Surface water ___________________
___ Groundwater ___________________
___ Other (please specify) _______________ ___________________
Total production: ___________________
3.3 Is total production all metered? (ex treatment plant) ___Yes ___ No
If No, what proportion is metered? _____ % How is unmetered volume estimated?
____________________________________________________________________________
3.4 Do you buy bulk water for distribution? Raw Water ___ Yes ___ No
Treated Water ___ Yes ___ No
3.5 Main methods of treatment used:
___ none ___ disinfection
___ filtration ___ sedimentation
___ aeration ___ desalination
___ other (please specify) ______________________
3.6 At which point(s) during production/distribution is the water treated?
3.7 Total production capacity: _________
3.8 Storage capacity in network: _________
4.0 DISTRIBUTION AND CONSUMPTION
4.1 Total BWSSB Connections per ward/zone ___________
4.2 Coverage per ward/zone (percentage of households provided BWSSB conncection) _______________
4.3 Number of House Connections (HC) (per ward/zone) ___________
Average number of people per HC (per ward/zone) _______
4.4 Number of Public Taps (PT) (per ward/zone) ___________
Average number of people per PT (per ward/zone) _______
4.5 Number of Commercial Connections (per ward/zone) ___________
4.6 Number of Industrial Connections (per ward/zone) ___________
4.7 Number of Institutional Connections (per ward/zone) ___________
4.8 Number of Bulk Connections (per ward/zone) ___________
(Apartments/condominiums)
4.9 Number of Bulk Connections (Others) (per ward/zone) ___________
4.10 Number of other Connections (per ward/zone) ___________
(accounts served by tankers or handpumps)
4.11 Number of connections metered (per ward/zone) ___________
4.12 Total length of distribution network: ________ km
4.13 Average age of distribution pipes: (per ward/zone) ________ years
5.0 Water Consumption (annual volume of water billed/sold <mention period>)
Metered Estimated* Total
5.1 Total for all HC ____________ ____________ ____________
5.2 Total for all PT/SP ____________ ____________ ____________
5.3 Total for all commercial use ____________ ____________ ____________
5.4 Total for all industrial use ____________ ____________ ____________
5.5 Total for all institutional use ____________ ____________ ____________
5.6 Total for all bulk use (apt) ____________ ____________ ____________
5.7 Total for all bulk use (others) ____________ ____________ ____________
5.8 Total for all other use ____________ ____________ ____________
5.9 Grand Total ____________ ____________ ____________
* Estimated consumption refer to unmetered consumption (normally flat rate connections)
WATER SERVICE PERFORMANCE
6.1 Number of connections with intermittent supply (per ward/zone): ______ connections
6.2 Typical duration of supply: (per ward/zone) ______ hours/day
6.3 Average mains water pressure at consumer points (per ward/zone): ______ meters
6.4 Number of pipe breaks in the distribution network (per ward/zone) ______
6.5 Number of meters replaced/repaired (per ward/zone) ______
6.6 Required number of samples for residual chlorine (per ward/zone): ______
6.7 Number of samples for residual chlorine test taken (per ward/zone): ______
6.8 Number of samples passing residual chlorine test (per ward/zone): ______
7.0 STAFF INFORMATION
7.1 Number of staff (in full-time equivalent â FTE)
a. Corporate services (management, admin., finance, technical, etc) ___________
b. Water supply operations (O&M, customer service, support services) ___________
c. Other non-water supply services (wastewater, sewerage, drainage) ___________
Total number of staff: ___________
7.2 Number of personnel in contracted out services: _____________
7.3 Proportion of operating budget spent for training and human resources development: _____ %
7.6 Average annual salary of the three highest paid full-time management personnel:
Rs ________________________
8.0 CUSTOMER SERVICE
8.1 Number of new connections installed in 2009-2010 (per ward/zone): __________
8.2 Average waiting time for a new connection (per ward/zone) __________
8.3 Number of connections disconnected in 2009 -2010 (per ward/zone) __________
8.4 Number of leaks reported/number of leaks repaired in 2009 -2010 (per ward/zone) ______/______
8.5 Number of customer complaints recorded in 2009 -2010 (per ward/zone): __________
8.6 Means of making complaints: ___Letter ___ Telephone ___ In person
___ E-mail ___ SMS (txt msg) ___ Other _________
8.7 How much are the typical connection charges for new customers?
Domestic Rs. ___________
8.8 How are new domestic connection charges paid?
___ all at the start ___ over 12 months or less ___ over more than 12 months
8.9 Does BWSSB have a policy for providing water supply to the urban poor/slums?
___Yes ___ No If Yes, briefly state the policy.
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
What percentage of the population in the service comprise the urban poor? _______
What percentage are provided BWSSB water? ______
8.10 Does the BWSSB carry out citizen satisfaction surveys? _____ Yes _____ No
If yes, how often? ________________. When was the last survey done? ____________
8.11 Does the BWSSB have a time frame for grievance redressal? _____ Yes _____ No
If yes, what is the maximum time a grievance should be redressed? ____________________
What is the average time for grievance redressal?
8.12 What are the three principal complaints made by citizens?
1._____________
2. _____________
3. _____________
8.13 Does the BWSSB have community participation in its water supply services?
_____ Yes _____ No If yes, describe how it is done. _____________________________
_____________________________________________________________________________
_____________________________________________________________________________
8.14 Does the BWSSB have a RWA feedback mechanism in place? _____ Yes _____ No
9.0 FINANCIAL DATA
9.1 Water billing/sales
(Rupees)
a. Total for all HC Rs. _______________
b. Total for all PT/SP Rs. _______________
c. Total for all commercial use Rs. _______________
d. Total for all industrial use Rs. _______________
e. Total for all institutional use Rs. _______________
f. Total for all bulk use (apartments) Rs. _______________
g. Total for all bulk use (others) Rs. _______________
h. Total for all other use Rs. _______________
Grand Total Rs. _______________
9.2 How frequent are consumers billed?
___ Monthly ___ Every 2 months ___ Others _____________
9.3 Methods of Payment
Water bills are paid through ___ Bill Collector ___ Water Utility Office
___ Bank ___ Automated Teller Machine
___ Post Office ___ Others ______________
9.4 Water supply revenue in 2009
a. Water sales (consumption charges, connection, etc): Rs. ______________________
b. Other revenues (materials sales, construction, etc.): Rs. ______________________
c. Subsidies/grants (government and other sources): Rs. ______________________
9.5 Year end accounts receivable (water billing & all other outstanding invoices):
Rs. _________________
9.6 Water supply O & M expenses in 2009:
a. Purchase of Bulk Supply (raw water or treated water) Rs. ____________
b. Personnel Rs. ____________
c. Power/Fuel Rs. ____________
d. Chemicals and materials Rs. ____________
e. Repair and maintenance Rs. ____________
f. Transport Rs. ____________
g. Depreciation Rs. ____________
h. Other (Identify) _____________________________ Rs. ____________
Total O&M Cost Rs. ____________
The cost of contracted services (cost of services provided by private firms) may be placed under
Other.
9.7 Total debt service (interest and principal) in 2009: Rs. ______________________
9.8 Annual capital development expenses in 2009: Rs. ______________________
9.9 Total Capital Expenditure in the last 5 years: Rs. ______________________
Funded by: ___ internally generated reserves ______ %
___ government grant ______ %
___ government loan ______ %
___ commercial loan ______ %
___ other ____________________ ______ %
Total: 100 %
9.10 Gross fixed asset value including works in progress: Rs. ____________________
10.0 Sewage
10.1 Coverage (zone-wise)
10.2 Collection Ratio of every sewage treatment plant
10.3 Number of sewage treatment plants (zone-wise)
10.4 Total capacity of each sewage treatment plant
10.5 Total sewage treated at each plant
10.6 Location of each sewage treatment plant
11.0 Rain Water Harvesting
11.1 Number of rainwater harvesting installations in every zone
11.2 Number of community installations in every zone
11.3 Number of personal installations in every zone
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Comments
Pretty much.
Yep, lets.
So is this form final now?