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Public consultation on The Karnataka Guarantee of Services to Citizens Bill

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3 Dec 2011 15:00

CIVIC Bangalore has great pleasure in inviting you to a panel discussion and public consultation on The Karnataka Guarantee of Services to Citizens Bill

Mr. Lukose Vallatharai, IAS (Retd.), Founder-Convenor, Forum for Good Governance will preside
Chief Guest - Dr. Shalini Rajneesh, IAS, Principal Secretary, DPAR (AR), GoK


  • Dr. S. N. Sangita, Professor & Head, Centre for Political Institutions, Governance and Development Institute, Institute for Social & Economic Change (ISEC)
  • Dr. Ashok R. Patil, Associate Professor of Law, Chair on Consumer Law & Practice, National Law School of India University (NLSIU)
  • Mr. Y. G. Muralidharan, Managing Trustee, Consumer Rights Education & Awareness Trust (CREAT)

Date: 3rd December 2011; Time: 3.00 PM to 5.30 PM; Venue: Senate Hall, Central College Campus (Behind Jnana Jyothi Auditorium, Entrance from Palace Road), Bangalore 560001

The greatest bane suffered by citizens is that they do not receive public services within specified or reasonable time-frames. All the running from pillar to post suffered by citizens may become  a thing of the past if the Karnataka Guarantee of Services to Citizens Bill, 2011, is passed. As many as 11 departments will render services under the Bill, which will be implemented within the next three months. The State Cabinet has decided to promulgate an ordinance to implement the Act. Delhi, Jharkhand, Bihar, Jammu & Kashmir and Madhya Pradesh have already implemented a similar legislation and Karnataka’s Act is designed on the lines of the Delhi legislation.

The aim is to bring in transparency in administration by stipulating time-bound services to the citizens. The Bill fixes responsibility on officers at various levels to deliver the goods to the people failing which penalty will be levied. At present 90 services have been listed under 11 departments. Officials against whom there are no complaints (zero default officials) will be given incentives. A minimum of Rs 20 to a maximum of Rs 250 will be the compensatory cost  to be collected as penalty from officials who fail to comply with the rules.       

Each department will have a common pool of funds to compensate the aggrieved citizen. If there is failure on the part of the system,   then the government would pay. The draft bill says that default on the time-bound delivery of citizen-related services as defined in the Act will not be considered as “misconduct” by the official as the purpose and object is to sensitise the public servant  towards the citizen and to enhance a culture of delivering time-bound services to citizens. The programme aims to see how effective the Bill will be in fulfilling its objectives.

CIVIC Bangalore (Citizens' Voluntary Initiative for the City of Bangalore), # 6, Kasturi Apartments, 35/23 Langford Road Cross, Shanthinagar, Bengaluru 560025
Tel: 22110584/Telefax: 41144126, (M) 97318 17177 Web: /; Email:  

Muralidhar Rao


psaram42's picture

I will be there

113 users have liked.

Very interesting and usefull bill. High time such a bill is enacted.

kbsyed61's picture

Have met Mr. Lukose Vallatharai!

118 users have liked.

Had the opportunity to personally interact with Mr. Lukose Vallatharai, IAS (Retd.),in US in the month of June and then in my recent trip to India in Bangalore. Both his near ones and also the IAS colleagues considers him to be a very upright man.

Some of the Praja members also had met him at a private function in Bangalore.

Looking forward to hearing on the proceedings and outcoem of it.

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