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BIAL - what's working and What's NOT

Guys,

Take the liberty of discussing what is working at BIAL and what is not working. Pls do discuss and respond to others but be mindful of others and pls maintain respect for others. Issue based and focus on issues. No attack on personalities.

Let's agree to disagree.

Thanks,

Prash's picture

Airport Traffic shows its true colors ....

Attached below is a snapshot of the traffic growing by the minute near Mekhri Circle today evening [approx. 6.30 PM]

Traffic has indeed started to show its true colors now ....

BIAL Traffic @ Mekhri -3BIAL Traffic @ Mekhri -3
[{Admin} - pasted the pics here]

--Prash--

 

 

blrsri's picture

connectivity, was it blown out of proportions?

We have already discussed long ago on praja that the current road after hebbal flyover is more than enough for BIA for the next year or so..

The same people who raised all the ruckus about connectivity would travel by BIA in the next few days and will think its not bad..

There are teething issues to be sorted like ground handling staff etc..these will be dealt fast I suppose.

We are seeing the Vajra's travelling back full from BIA..they will also start ferrying people in larger numbers from the city to BIA soon too..

This shows the popularity of public transport picking up when distance is considered..this is where the train will be the most important link..

The same people who were talking about not closing HAL should get to gether to put a train on the existing tracks to BIA..

Devesh's picture

Did BIAL lie to Bangalore claiming it was ready ?

Sorry for the aggressive stance, but I am very angry at BIAL for not listening to industry, including airlines and aviation related entities.

For the last two months, almost, we have been hearing and reading, how BIAL was fully ready and that it was the Government that was delaying the opening.

If BIAL's contention is true, then the 2 month delay should have only strengthened the operations and infrastructure at BIAL.

The fact of the matter is that there are incomplete "high security" customs bonded cargo warehouses (http://aviation.deveshaga...), the building meant to house airlines' offices is incomplete, the offices for the cargo and customs agents is far from ready (http://aviation.deveshaga...).

I do not know, how Customs Authorities issued the permissions to the AI-SATS warehouse. Obviously some rules have been bent, if not outright flouted. What pressures were brought is not known.

Crucially required infrastructure is anywhere from 3~6 months away.

We see videos http://www.ibnlive.com/vi... showing collapse of ground services at BIAL. In the video some guy in a green T-Shirt is manhandling an airline employee (appears to be Kingfisher Airlines by the uniform).

In case of BIA, the entire ground handling is TOTALLY CONTROLLED by the BIAL appointed ground handling agents Globe Ground and AI-SATS. The airlines have ZERO role in ground handling. Yet, airlines are being made to bear the brunt of passengers' ire, while BIAL and its agents', managements are missing.

The ill effects of the ineptness is having impact beyond Bangalore. http://www.navhindtimes.c....

The airlines have no offices, no canteen, heck there are no bathrooms and proper drinking water for the employees at the airport, including immigration and customs. They are out there in the front, without sleep, without proper food, fire-fighting for its passengers, on a fiasco, not of their making. Is it any wonder why there are staffing problems already ?

What was BIAL doing for these last two months ? If this is the lack of infrastructure and process, imagine our plight if the airport had open 2 months earlier.

Did BIAL lie to Bangalore when it claimed to be ready for take-off on March 30th ?

In case of cargo, representatives of BIAL, Menzies and AI-SATS came to a public meeting, of the Bangalore Chamber of Industry and Commerce, in early March 2008, and in front of press, assured industry members that "they would be fully ready by March 30th". Their "assurances" lie exposed and in shambles.

On the passenger front, you have to decide.

Keep in mind, if we do not ensure the comfort of those who ensure our comfort and safety, the system will collapse. I wrote about this aspect in my article. http://aviation.deveshaga...

Obviously BIAL read the pulse of Bangaloreans correctly. We were shown a good looking passenger terminal, and we, as expected, we fell for the "Hawa Mahal". We just gushed in awe and did not bother looking beyond the facade.

HAL was not comfortable, but it was functioning, in ALL aspects, passengers, cargo and employees. We have been forced to close this functioning airport, and move to a facility that is far from ready, and obviously not fully functional, and we are being given a lolipop of "teething troubles".

All these days, BIAL has been harping on the sanctity of a contract.

Will we hold BIAL to the sanctity of the unwritten contract, to provide public infrastructure on a FAIR basis and to provide us the TRUE picture.

Right now, this does not appear to be the case.

---------------------

Regards

Devesh R. Agarwal

Visit my aviation blog at http://aviation.deveshagarwal.com

 

-----------------------
Regards
Devesh
Bangalore Aviation
Enjoy life, destroy FUD
idontspam's picture

What solution? (not the one we know)

What is the next best solution to this cargo situation other than the "keep HAL airport open". Is is possible to get redressal in the form of compensation if goods are damaged or inconvinience is caused due to this? Is there an authority for cargo handlers (like DGCA) which can enforce standards for cargo?
Naveen's picture

BIAL - Teething troubles are quite normal

 

Teething troubles are quite normal for any kind of infrastructure of this scale.

All those constructions are already underway & will be over soon. If one is expecting perfection from the word go, then it's wishful thinking. BIAL needs to be given time to experience & understand what problems remain & how they could be solved.

I went thro' detroit int'l airport when it was first opened & had my baggage chewed up by the baggage belts. A claim was settled almost six months later.

I think these sort of more serious problems are not being faced & BIAL needs support & encouragement to do better & get over these irritants. If we are positive & support them, things might work out faster than if we are negative & criticize them all the time.

 

Prash's picture

Its NOT too BAD after all !

The teething problems faced by BIAL is being blown out of proportions. As Naveen has righty pointed out, they need our support and good wishes to sort out the things!

As a comparison, just remember the issues faced by the recent opening of Heathrow T5 ! It became so bad that you can see people making songs/videos on that. And, we know London is far ahead in terms of planning and administration.

Visit the link below [its hilarious !]

http://youtube.com/watch?v=kp3bNlBi-Iw

--Prash--

 

 

Blrwellwisher's picture

Help with Baggage

Hi Guys, My parents will be landing in the new airport next week, since they are aged I was wondering if any porters are available to help them with their baggage. Once they reach the arrival lounge my brother will receive them. If anyone has any idea about this pls post it here. Thanks in advance.

Mohan

 

s_yajaman's picture

Help with baggage

Hi wellwisher,

I saw some people near the belt helping in unloading heavy bags, etc.  I guess your parents should not have problems.  They might need to tip them though.

Srivathsa

Drive safe.  It is not just the car maker which can recall its product.

narayan82's picture

porters - Blrwelwisher

You can hire a porter for Rs 70/- for one load that he can carry. It should be available at the arrivals hall. check at the "information" kiosk.
Narayan Gopalan
User Interaction Designer
Bangalore
Devesh's picture

Idontspam .... BIAL solution

Hi IDS.

Before I give solutions, one of the major points Industry, including airlines, and agents had proposed to BIAL, post RGIA fiasco, was do the shift in steps. Commence with International Passengers, then Domestic and finally Cargo. They outright refused. Even today RGIA is a mess. However, that does not concern me, I am a resident of Bangalore, and my loyalty to my fellow residents, and myself.

First an foremost,  BIAL needs to come clean. We have to demand the honest truth. No hiding behind this "teething trouble" BS.

A simple thing like no water, is not teething problems. Not maintaining bathrooms to the point that employees at the airport are forced to fight security guards to use the passenger bathrooms are not teething problems. Having an incomplete cargo warehouse, when it was supposed to be ready 2 months ago are not teething problems. Not having offices or canteens for airlines' employees are not teething problems. These are outright failures.

BIAL and their supporters have been claiming that the airport was ready since March 30. That was two months ago. 2 months delay and still incomplete facilities are not teething problems. These are outright lies.

We have to stop being BIAL apologists. Remember we spent Rs.10,000 Cr. to have "specialists" with years of experience build this airport. They are not amateurs.

Second, BIAL management needs to be seen on scene, helping and sorting out the problems. They need to take personal responsibility. Where is Mr. Brunner ? His presence at the airport sends signals to everyone to shape up.

Three, hold BIALs feet to the fire. They have up till now shown complete inflexibility, and waved their contract in face of this nation. Now it is time to show them the same treatment. Hit them in their pocket book. Make them cough up 100 Cr, to the people of Bangalore for these "teething problems".

Fourth, put together an independent body comprised of BIAL, Govt, Airlines, Agents, Industry and Citizens, that will demand and put down a project time line with committed delivery dates, and monitor service levels for the first six months. Any slip, and cough up cash, M/s BIAL.

Fifth, have a permanent, independent complaints body, like the Lokayuktha, but one charged with maintaining service levels. Coupled with Penal powers. 

-----------------------

Regards

Devesh R. Agarwal

Visit my aviation blog at http://aviation.deveshagarwal.com

 

-----------------------
Regards
Devesh
Bangalore Aviation
Enjoy life, destroy FUD
kbsyed61's picture

Other Than HAL Open Solution .......

Devesh,

  Now you seems to be picking up the pulse of many Praja members. Devesh, now it is upto people of Bangalore - to be watchful and Vigilant against any "Hoodwinking" from any quarter. BIAL or MoCA

 From your inputs on efforts talking to BIAL, it seems "BIAL" as one entity doesn't seems to work. It is time this startegy is changed.

 It is time to first get MoCA on Board for ensuring this airport and all other airports meets Indian requirements. They have DGCA and AAI under their belts and they are the licensing authority and now I belive Rating agency. Therefore all your efforts will be of no use unless you have MoCA doing things its supposed to do. It is my and your taxes that's funding thier salaries and their luxuries. I am sure you or Industry chambers have good relationship with MOCA.

Can Industry chamber use their good offices? 

Syed. 

 

idontspam's picture

No teething no teeth

I agree this is not teething troubles, this is no teeth at all. I dont know why Cargo is getting second hand treatment and was not taken care like the ATC stuff or the terminal redisign that was enforced. How come there is no authority to take up this cause. I really dont know who is losing and who should be standing up for this?

For me as a passenger even if the flight is delayed all I need is WiFi to work and nice hot cappuchino at the F&B stalls. Meanwhile I took some time out today to drive down to drop someone off. The landside approach and parking area is world class. Such a welcome change than the garbage ridden tiolet smelling taxi dump called parking at the HAL airport. Reached terminal in 25mins flat at 7PM on a sunday from Hebbal flyover. THe signal time setting at traffic junctions is screwed up. It is allowing approximately 4 cars before turning red again causing pile ups.

tsubba's picture

critical week to observe flow

thanks prash for those images. thanks ids for the data point on signal timing. it will be important to observe flow for the next two weeks. especially on working days.
ssheragu's picture

there was an item that

there was an item that porters are available in BIAL

the presence of porters shows that the premises are not up to internatinal standards and speaks poorly of the standard, quality & affluence of the place but speaks highly of the backwardness of the place.

no international airport in the world  has any porters for the service of pasengers.

PORTERS SHOULD BE BANISHED FROM BIAL;

FOR THE BENEFIT OF OLD & INFIRM PEOPLE, IT SHOULD BE THE DUTY OF THE RESPECTIVE AIRLINES TO PROVIDE ASSISTANCE.

Srinath Heragu

idontspam's picture

Railway Coolie?

I know porter conveys the image of the railway porter carrying luggage on his head. THis is not like that.  

My wife always uses a porter because it is difficult to carry a kid and still lug your luggage around especially if he is sleeping, considering we dont have the habit of using stroller as the city is not stroller friendly. My parents always use the porter service when they have luggage they cant push. THey have ugly experience of losing control of the trolley down the incline at HAL arrival. The porter service at HAL was unique to this country and is well appreciated. WE should be setting an example for the rest of the world to follow. 

here is link to BIA porter service.  

Photoyogi's picture

Road Safety in question

I too had been to the airport again to judge the traffic flow, will file in a report on that laters meanwhile this is some thing that caught my eye.
Airport taxi - accident, Road safe? or just another reckless driver

This was at the Chikjala Police station, caught my eye and i asked my cousin to take a U turn for a better view, This accident probably took place on the firstday or the second day of the airport opening!
For this very reason i would feel safer in a BMTC Volvo!
-- Praveen Sundaram AkA PhotoYogi

-- PhotoYogi

idontspam's picture

No lights on NH7

I saw the meru/easy cabs driving on the shoulder today. Also there are no lights all the way till the trumpet interchange. Even on high beam it is difficult to spot the vehicles trying to take a turn at the many gaps in the median. 

Moreover, I have found a disgusting behaviour by the owners of motor vehicles in Bangalore. Everyone seems to follow lane rules when traffic is moving smoothly. The minute they reach a signal or a jam all traffic goes haywire. Even people owning expensive cars (assuming they will have better civic sense) were driving on shoulder, on the pavement, cutting into service lanes, anywhich way. So whatever infrastructure you provide people either dont care or know how to drive. I dont think anybody especially the taxi drivers know what a shoulder is they probably think it is another lane for autorikshaws which they can use.

Devesh's picture

MoCA is in BIAL camp

The problem is that AAI, a part of MoCA, is a partner in BIAL, DGCA gave the go ahead to BIAL. Just for your information, I received info, that the roof of the control tower is leaking. Just discovered in the rains. Imagine a nice short circuit somewhere and the havoc it will play.

I agree with you that MoCA is the "Mai Baap" of all things Aviation in India, but if they are already in BIA camp, then what can we further expect.

Is anyone on planet earth ready to believe that GoK and/or GoI did not know the un-readiness ?

If I remember right, the contract called for the airport to be constructed within 3 years of the financial closure, which occured in June or July 2005. That is the logocal explanation I can come up with, for the hurried launch.

Check out my latest article http://aviation.deveshagarwal.com/2008/05/has-bial-lied-to-bangalore.html. 

-----------------------

Regards

Devesh R. Agarwal

Visit my aviation blog at http://aviation.deveshagarwal.com

 

-----------------------
Regards
Devesh
Bangalore Aviation
Enjoy life, destroy FUD
Devesh's picture

IDS, Yogi ....

  I had written about the road safety aspects back in mid April. http://aviation.deveshaga....

I just hope my worst nightmare does not come true. 

-----------------------

Regards

Devesh R. Agarwal

Visit my aviation blog at http://aviation.deveshagarwal.com

 

-----------------------
Regards
Devesh
Bangalore Aviation
Enjoy life, destroy FUD
pradeep's picture

if people use public

if people use public transport there would be much less traffic. In the above pictures that has been shown most of them are cars. wouldnt you agree with me?

Regards,

Pradeep

“An act of charity by the citizens questions the worthiness of the government.” 

Blrwellwisher's picture

Thanks

Thanks to Srivatsa and Narayan for info about porters.

 

Mohan 

Naveen's picture

Connectivity Issues - Traffic Is Already Becoming Chaotic

 

Hi All,

I made a trip to BIAL on sunday & have already posted some pictures here:

http://flickr.com/photos/13879352@N07/sets/72157605249857719/ 

The traffic almost all along Bellary rd was very dense & I am now convinced that it will be grid-locked like many other roads within the city very soon, unless a train or a BRT is provided for BIAL & many more flyovers are built all along the road. Being the first sunday after BIAL opened, there were many curious visitors like me wanting to get a first-hand glimpse of the airport, but even then, with development all along Bellary rd (huge apartment complexes are coming up at many points) & with the imminent expansion of the airport soon, I dont think this road will suffice, if other options are not provided.

Strangely, it took me only abt 25 mins from Hebbal flyover to old airport rd (being a sunday), whereas it had taken me close to an hour from BIAL to Hebbal, with only a 10 minute stop en-route.

A prioritized BRT or an LRT /Metro with limited stops will be a must as the BIAL buses are already getting caught up in traffic & were trying to use the service lanes for faster movements, along with many other cars, etc. !

The areas that pose problems & chaos are Kodigehalli-Sahakarnagar, Byatarayanpura, Yelahanka (two points at entry & exit from bypass), Bagalur cross & Kogilu. Sadahalli cross, near ITC & close to the airport is another future chaos point as some air caterers are stationed here & I saw some truck movements from here to airport & vice-versa.

Now that a properly elected govt is likely to be at the helm, I hope they give some thrust on the connectivity issue to prepare well to avert chaotic scenes, which are likely to pose obstacles to movements to the new airport & back.

 

Good and Bad about BIAL

Let me start with the Good:

1.) Much much better in terms of cleanliness and ambience compared to HAL. Infact, BIAL is miles ahead - literally and metaphorically as well.

2.) Restrooms and Toilets - while in adequate in the visitor's section of arrivals, is still a century better than HAL. HAL even now has broken toilets and stinking ones.

3.) Parking is adequately seggregated for VIP / First Class and that for general parking. But no shade facilities for cars - this should be fixed by BIAL. I just hope they can install simple clay tile roofs over the parking lots since cars get hot inside when exposed to the sun.

4.) Adequate food and beverage services - quite good and clean.

5.) Height of the ceilings is leading to better natural light and natural ventilation. The A/C is amazing and quite powerful.

BAD

Disclaimer: It is not that such facilities are awful, but just quite inadequate and such can be easily fixed as per my suggestions.

1.) Entry charges for visitors is very high - Rs. 80 per person for two hours. This is day light robbery if one considers it is Rs. 30 - Rs. 60 per person in HAL and for unlimited duration.

Having people you love and your friends close to you when you use the airport is essential for many users. BIAL by charging this quite high is showing how desperate it is for excuses to make money.

My suggestion is to keep visiting charges at a nominal Rs. 25 and for unlimited duration.

2.) Seating facilities for visitors in arrival section is grossly in adequate. Enough said.

3.) No Parking facilities for KSTDC cabs - these cabs are parked in open spaces and there are no facilities for their drivers such as clean restrooms and bathrooms. A lot of travellers use these cabs and thousands are employed by KSTDC cabs. One just hopes the management of BIAL will look into this adequately.

4.) No communication facilities such as STDs / PCOs and change machines in the arrival section.

I just hope BIAL can take some steps to correct the above abberations. 

mailabode's picture

BIA problems and solutions

Assumption: Initial capacity estimates were decided by the Govt and not by BIA.

If something is not mentioned here means its ok.

1) So they need to do start the Expansion of this terminal NOW and complete in 6 months- they need the drive for that.
And the distance between the entrance and check-in counters is not suffcient, and the depth needs to increase by 30 to 40 % to accommodate queues and allow free passage for people to walk across. And they have to e nsure this is implemented in the extended terminal- or else it will be useless. This means the extension needs to have greater depth overall than current building (not just for the checkin area, but all other areas as well- like 'departure gates waiting area etc' which appear to be crowded) - now that will be a redesign- and the front side of the extended terminal building will move forward and cannot be in line with front side of existing building unless the move that forward as well -or- have the back side of extension needs to be extended further backwards from existing plan -or- build one more floor -or- sign a foolproof legal agreement where HAL continues for few more months and will be certainly be shut down when you have completed constructing the redesign where the entire first phase will move forward by 30 percent -or- continue with existing 1st phase plan but radically redesign terminal 2 on the other side adjacent to runway number 2 to 30 million capacity and start construction right away and construct an underground magnetic rail system between the 2 terminals like in Zurich Terminal E and complete this in double quick time. Logically the city(airport) that gives you the best rate of return on investment deserves the best infrastructure aint it- and logically its not supposed to be based relatively on past conditions but based absolutely on what future needs and potential are.
2) They need to start implementing Phase 2 rightaway and in parallel with expansion of current terminal.

If they dont do 1) & 2) and as a result if it turns out to be the same old failure story - then they could end up being in deep deep trouble, and for their own sakes at least i hope they do it.
If they(BIA) happen to slow down Bangalore's growth and if this is evinced in a year, then even the courts will not support them- i hope they take note. The money they spend on the airport is nothing compared to Bangalore's growth potential- i mean if they dont deliver in a year- then they can be compensated and on their way out. They need to live and breathe Bangalore in order to understand what Bangalore needs. Let them not let down the very public who supported them and who still continue to support them now - or the same public who patronize them now will end up turning against them in a year.
I sincerely hope they take note.

Immediate fix for passenger overcrowding in terminal building: For passengers who come early due to fear of missing the flight due to lack of reliable connectivity - install a structure outside terminal to accommodate people who come in early with facilities like shops, washrooms  etc- it will serve its purpose even for the long term.

Devesh's picture

The root cause ..... outsourcing

Srivathsa

The root causing is Outsourcing.

BIAL outsourced ground handling to GG and AI-SATS. They in turn have outsourced to various people BMTC for buses, some labour contractor for the labour, and so on.

Now if some fuddy duddy labour contractor does not perform, or does not pay his staff, the small tremor deep underground becomes a full blown earthquake at ground level.

You are so right in your observation. BIAL management team is MIA. (Missing in Action).

Incidentally, now that the airport is open, Mr. Brunner should be returning to Switzerland soon, leaving some poor sucker to handle all the blame. :)

Please note : I followed your rule and did not post the reply in the "Experiences" forum. :))) 

-----------------------

Regards

Devesh R. Agarwal

Visit my aviation blog at http://aviation.deveshagarwal.com

-----------------------
Regards
Devesh
Bangalore Aviation
Enjoy life, destroy FUD
vmenon's picture

The old airport road!!

I nknow thsi particular forum is all about "BIAL What is gogod at what is bad " but I just coyuld not resist.

It is actaully a pleasure driving down IRR( koramangla to airport broad and on the "old" airport road and on indioranagar 100ft road.

The difference is perceptible from a few days ago..the obnly change agent being the BIAL and teh BJP government(The second I think can be discoubnted for now!)

Now truth be told..my opposition to HAl staying open was a very mercenary self serving issue ..my own life being better on the IRR and airport roads!!

But more seriously, an airport debete is subservient to an overall city planning debate..solutiions to a lot of our problems lie in good city planning..that si my area of intrest , that is my area of PILs! more of that later , as of now , just enoying driving for a change.

  

 

Shri A Jayaram on HAL / BIAL

Shri A Jayaram was the Chief Bangalore Correspondent of "The Hindu". He shares his views on HAL Vs BIAL:

http://indiainteracts.com...

 

kbsyed61's picture

It's the bad integration !


 http://www.thehindubusinessline.com/2008/05/28/stories/2008052851571000.htm

 

kbsyed61's picture

Something is fundementally wrong !

Please do not get me wrong here. It could be too early to give up on BIAL and as an optimist, I still have hopes on BIAL to deliver its promises.

Having said that, by reading and going thru all the exeperiences posted w.r.t BIAL as the RGIA, both airports seems to be having major starting problems. I am not sure what would it take to correct all these problems.

If we carefully go thru starting blues of both RGIA and BIAL, it seems there is something fundementally wrong on operationalizing the airport. Otherwise how could one explain the same nature of problems in both airports. One major complaint about both airports is "MIA" missing in action of airport operators/officers when needed. When things were not working, airport officials are not available at the public disposal to air their grievences or seek help.

It seems the airport operator job is over once the terminal, runway and ATC is ready for operations. After that airport operation is left to operate in "AUTO PILOT" mode. In reality that doesn't happen. Because such operations involve machines and humans. Both needs one another's support to perform. Without performance results don't get delivered.

On top of it ,MoCA did not performed its role as the state share holder and also as the licensing authority. I am not sure how can DGCA issues the operational license to airports which lacks basic amenities like water and washrooms for all (staff and passengers)?

Devesh, can you comment on what it means to issuing a license to airport operationalization? Does it cover all aspects of airport operation or just the runway and ATC operations?

Fundementally somebody who was incharge has grossly overlooked the needs of staff, contractors and vendors in terms of their essential needs of food, hygiene and comfort. Are we still living in Master/slave era where employees can not ask for these luxuries?

Even if somethings are not working, an airport official at the spot can make a difference with informing the public that this X thing is not working.

In any case BIAL can not escape the responsibility for such collosal inefficiencies and overlooking basic needs of people who use the airport on regular basis - Passengers and employees/contractors working at the airport.

Atleast now, BIAL should step forward and take the responsibility for all its actions/non-actions. Until airport gets tuned/fixed, BIAL should issue daily press releases about all that it is doing about fixing the so called initial blues. If its needs help, people would step forward to help them. The updates should be true and factuals.

Syed

s_yajaman's picture

Root cause - outsourcing or no accountability

Devesh,

Surprising to hear that from you - a right winger as far as economics goes :). 

IMHO - outsourcing in itself does not lead to chaos.  In the company I worked for earlier a number of business processes (including payroll!) were outsourced.  But not once was a paycheque delayed.  It was clarity and accountability for the process.

a. We need to define the outcome of the process and meaure them.  What gets measured gets controlled.  Every process has a customer service aspect to it and an operational aspect to it.  The former takes precedence always. 

b. Map the process - including a lead time map.  Where are the critical hand offs happening? Do

c. Have a process owner who will be accountable for the process.  No team business here.

d. Document the process and ensure that EVERYONE understands it and is able to recite it in his/her sleep.

I hope someone from BIAL reads this.

Srivathsa

 

Drive safe.  It is not just the car maker which can recall its product.

fightcorruption.co.in's picture

Ground Handling

Ground Handling
Consortia of GlobeGround India and Air India / Singapore Air Terminal Services (SATS) are responsible for providing ground handling services and for procuring the ground handling equipment required for operation.

Looking at how people are left stranded on tarmac after the landing, and how amatuers are handling the Aero bridges operations, the only people to be blamed are the above mentioned company.

Does any one have any history of the above companies, especially GlobeGround India. We need to tighten the screws here folks.

tsubba's picture

outsourcing

right sri. the buck stops at bial. it is their job to do the analysis you suggest, come up with a list of deliverables and ensure that their vendors get them. the palike outsources road laying to contractors. instead of they setting the rule on how thick the bitumin ought to be, they used to let the contractors dictate terms. until the hc reigned in heavily on the palike. not heard about the issue since. perhaps menon sir can give info.
vmenon's picture

cant give too much info as of now..tarle

Last heard on the roads/pallike case at courts was strictures/a commison set up /expert panel set up etc.

courts cannot go in further and current CJ is defineltly not one, who wants to be seen as someone who steps into government territory.

Expert panels by and large constitute oldies who ponitifcate and " advise" but dont get on the ground and run with the ball..ie sweat on the ground 

( this is a sweeping generality..I know, said in so many words only  for effect)

As being dissussed elsewhere on Praja, the real issue is accountabilty whether BIAL or the BBMP.

And all talk of PPP /privatisation arises because fundamentally by the rule /law book a IAS officer/the beuracract cannot be induividually held accountable by courts.  

In case of BIAL however we can a field day, and bring "the gulity" to task..as long as one decides that the  "enough is enough " point has been reached.I suspect that in the case of BIAL that point has not yet happened.

narayan82's picture

GG and AiSATS

Globe Ground is a subsidiary of Servis Air, which does ground handling at pretty much all major european airports.I think Lufthansa has a stake in this. SATS is Changi's ground handler and is also a subsidiary of Singapore Airlines. The Air India part I see as an advantage as they have been around for Donkey's years. I was speaking to a someone involved in these activities and he said that the advantage of having Zurich Airports, LSG, Servis Air and other experienced partners is the sharing of Information. The common pool of resources and databases from across all these airports makes it easier to solve problems. If that is true we will find out. Still for an airport that is handling 350 flights, it would take atleast a week to sort out all issues.Give them some time, and i am sure our concerns will be addressed. Even Terminal 5 at LHR met with huge resistence when it launched. People were not accustomed to not have so few checkin counters and so many self checkin counters. It also takes a while for people to adjust to the new processes and new methods used.
Narayan Gopalan
User Interaction Designer
Bangalore
Devesh's picture

Srivathsa ......... Outsourcing

Sri, you are right in your subject.

Outsourcing is not the culprit, but the way it is handled. If you look at it, any business process, if handled poorly will produce disaster. 

Ultimately the buck stops with BIAL. 

-----------------------

Regards

Devesh R. Agarwal

Visit my aviation blog at http://aviation.deveshagarwal.com

 

-----------------------
Regards
Devesh
Bangalore Aviation
Enjoy life, destroy FUD
kbsyed61's picture

Audit of BIAL operations by a citizen's body !

 Devesh, Narayan, Menon and others, 

 It seems BIAL is hiding as much as it is showing to the public. Can Praja, as a citizens body do an audit of whole BIAL Airport operations? The whole idea is to get the facts verified on the ground and certainly judgment can passed later.

 I know it is too early to call for comprehensive audit of BIAL. But I think after a month or two, airport should have got setlled and all process kinks are sorted out. 

 But fundemnetal question is can an outside body take up that task?

 

Syed 

kbsyed61's picture

Job Vacancy: TOP Manager 2nd Development Phase BIAL

Guys,

 I found this on the internet. Looks pretty new posting. Anybody interested?

Job Vacancy: TOP Manager 2nd Development Phase Bangalore Airport (BIAL) at Hisearch GmbH

http://www.linkedin.com/jobs?viewJob=&jobId=544172 

Syed 

 

Mithun's picture

aerobridges shortage?

Hi all,

I read an article in TOI which says that all airlines have raised concerns regarding aerobridge unavailability/bad design at BIA. This article also gives some info about luggage related delays. The link is here: http://timesofindia.indiatimes.com/Cities/Bangalore/Ground_realities/articleshow/3078239.cms

excerpt: For one, international airlines, which fly wide-body aircraft, unlike domestic carriers, cannot park their planes even if one aerobridge is free. Reason: although BIA has eight aerobridges, only 4-5 wide-body aircraft can park because the space in between hasn't been accounted for.

As the BIA has a common parking area for international and domestic aircraft, incoming international airlines have to wait for two aerobridges to free up to park at one of them.

What's hurting the airlines is that idling on the taxiway is burning up precious fuel. Further, BIA charges Rs 10,000 for the use of its aerobridges for a maximum of 90 minutes, something the old HAL airport never charged for. With constant delays, airlines have to shell out lot more money.

BIAL's response to the above is in this article:

http://timesofindia.indiatimes.com/Cities/Bangalore/Everything_is_fine_says_BIAL/articleshow/3078267.cms

I think this delay to connect to aerobridge will continue as long as there is no other option. Probably years. What do you think? AS the terminal building has already been built, it might not be practical to change it or add new aerobridges. One solution I see is to build one more terminal. OR, park the aircraft at a distance and then use buses to transport passengers.

kbsyed61's picture

Flight Status and Delay Statistics !

Nice webiste that gives status of the flights that operates from a particular airports. It also gives the statistics of departures and Arrivals w.r.t On time, delays etc.

http://www.flightstats.com 

 

Syed 

kbsyed61's picture

BIAL inches towards normalcy

This is the post from our Friend Devesh on his blog.

Courtsey - Devesh Agarwal (http://aviation.deveshaga...)

It appears that Mr. Brunner and members of his team have listened to the pleas of Bangalore.They have been on-site, getting things fixed, apologising and comforting passengers, putting pressure on their ground handling agents, and other sub-concessionaires to get in to shape.

Ever so slowly things are falling in to place. Airlines are reporting smoother operations by and large. Today, there was a major IT systems glitch that forced everything to go to manual, from boarding pass to the actual boarding. But, from all reports, despite this one step backwards, two steps have been taken forward. There is light at the end of the tunnel that these initial teething problems will be resolved.

Thank you to all the workers at BIAL.

One issue that cannot be addressed by BIAL, is the tentativeness, of the AAI run, Air Traffic Control. Despite Bangalore being the third busiest airport in India, AAI has not deployed experienced controllers from the Tier 1 cities, but instead it has chosen to, from Tier 2, and smaller cities. These new controllers, till now, probably controlled less flights in a day, than they do at Bangalore, in an hour.

The ATC at HAL, had even suggested to AAI, that the new controllers spend time at the HAL ATC to become familiar with the traffic conditions and patterns at Bangalore, and build up their confidence. Call it ego, call it apathy, AAI chose not to.

Now all the passengers, airlines, BIAL are suffering due to this tentativeness. AAI should deploy at least 10 controllers from its top tier 1 ATC (Mumbai, Delhi, Chennai) on a war footing at Bangalore, if the situation is to be salvaged.

A situation that is within BIAL's control, and I beg, to be addressed on priority, is the whole Cargo area. I have posted pictures in an earlier article, and its is shameful. Bangalore needs a fully functional airport, and I know BIAL can deliver; if only they put their mind to it.
kbsyed61's picture

Updates on BIAL !

Todays "The HINDU" carries some updates on all the happenings at BIAL. It seems things are slowly getting in place. Hoping that things will continued to improve and stablize.

For more details read, 

http://www.hindu.com/2008...

Some of the highlights are: 

ATMs

Starting from 341 Air Traffic Movements (ATMs) on the first day, the BIA is now operating 400 ATMs (total number of landings and take-offs in a day), the release said.

Issues resolved

The BIAL, while admitting that there were many issues that affected the services during the first week of the airport’s operation, said that at least nine issues brought to its notice by passengers had been resolved.

Problems such as delay in connecting aerobridges, baggage retrieval, etc. cropped up due to shortage of staff attached to the ground-handling agencies, as there was confusion on the airport’s opening date. The BIAL release claimed that no delay had been reported due to failure of any airport infrastructure during last 24 hours.

The release stated that steps had been taken to clean toilets more frequently, and clogging of some toilets was reported only on first day. Television and phone recharge facilities were in the process of being installed. Also, more doors would be opened for entry of passengers into the terminal building with the Central Industrial Security Force (CISF) set to increase its strength to 990 from 770.

Fewer taxis

Regarding complaints about fewer taxis, the BIAL said that there were only 98 taxis on service on day one and their number had been increased to 670 over last one week, even as the Government issued more permits. As many as 900 taxis would be available at the taxi stand by the end of this week, the release added.

Referring to taxi fares, the BIAL clarified that no night surcharge (between 10 p.m. and 6 a.m.) was being charged for airport taxis for the first one month.

However, 25 per cent surcharge would be collected after one month as against 50 per cent surcharge permitted under government tariff order.

“We appreciate all the feedback and suggestions and take each one seriously. We intend to address all issues and ensure that the airport functions smoothly,” said BIAL CEO Albert Brunner.

 

Devesh's picture

BIAL real time flight arrival and departure information

Hopefully this will be of help to Praja members and other Bangaloreans.

You can now obtain Real Time flight Departure and Arrival information for BIAL Airport, Bangalore, on the Bangalore Aviation blog.

-----------------------

Regards

Devesh R. Agarwal

Visit my aviation blog at http://aviation.deveshagarwal.com

 

-----------------------
Regards
Devesh
Bangalore Aviation
Enjoy life, destroy FUD
tsubba's picture

pretty cool

pretty cool sir. thanks for sharing. how do you do it? is it possible to post a permalink to that module here?
kbsyed61's picture

It is from www.flightstats.com

It is from:

http://www.flightstats.com .

There are tools available on that site for embedding this feature in other webpages.

 

 Syed 

tango08's picture

cool indeed - You can monitor it on Praja too!

[Edited the code a bit to prevent the theme from breaking - Editor]
kbsyed61's picture

Devesh - Holding AAI & GOK for higher returns

Devesh,

Good job for keeping up the pressure on BIAL for improvements and fixes. Keep it up.

BIAL will be able to deliver the required only when all its partners and themselves are committed to the goal. The chain is as strong as the links are. To me in this BIAL chain, there are 2 weakest links - AAI and GOK. Until now they have not lived up to the tasks. They have failed themselves and failed the "PUBLIC" participation. How can we shake these sleeping souls?

If these 2 do not perform their holy duties, Bangaloreans will be at the mercy of Mr. Brunner and his team. If that is the case, we shouldn't be calling BIAL as PPP venture.

What is the use of PUBLIC participation if the public representatives are not bothered about the public interests and added to that PUBLIC (USERS) do not demand from their representative to act?

Is there any plans/efforts from Industry chambers, Industry Captains and all those who matter in Bangalore Commerce in meeting withAAI/MoCA for pressurizing to see that BIAL delivers all that waspromised? In the same way, is there a plan to shaking up the GOK for their part to force BIAL for world class services/infrastructure?

idontspam's picture

One more goof up?

Erroneous glideslope at BIA
Monday June 16 2008 09:17 IST

Monica Jha

BANGALORE: Pilots from two airlines (one domestic and one international) have reportedly complained about problems in landing using instrument landing system (ILS) at the Bengaluru International Airport.

The runway (27 orientation, which is being used presently) at the new airport has a 3.4 degree glideslope for an ILS approach while the international standard for the same is 3 degree. The 3 degree glideslope (the angle of descend with respect to horizontal plane) is an acceptable descent profile world over and, therefore, auto pilots are designed for this profile. At BIA, which has a glideslope of more than 3 degrees, auto pilots do not work and pilots need to resort to manual landing, that can cause hard landing at times.

A three-degree glideslope gives a descent of approximately 318 feet per nautical mile (NM) while for a 3.4-degree glideslope, the descent would be about 370 feet per mile which means an aircraft would descend at a higher speed than recommended.

When an aircraft on ILS follows a 3 degree glideslope, passengers do not feel any discomfort but a 3.4 degree glideslope may result in a steep landing causing discomfort to passengers. The operator of BIA, Bangalore International Airport Limited (BIAL), apparently made a mistake in assessing the elevation of glide path location.

On a continuous descent, an aircraft must maintain a height of 50 feet at the threshold of a runway. Due to errors in calculating the elevation this height at BIA was found to be less than 50 feet. So, BIA had to increase the glideslope to maintain a height of 50 feet at the threshold of runway. However, the glideslope for runway when used in 09 orientation is 3 degrees.

To ratify the problem, BIA would need to relocate its glide path antenna further up, an expert from the aviation industry told this website's newspaper. "But, changing the position of glide path antenna at a live airport and a live runway is not possible as landing without ILS for a few days that would be necessitated for calibrations, would be extremely difficult. BIAL can do it when they change from 27 to 09 runway in November," he added.

Photoyogi's picture

Hard landings at BIA

Idontspam, thanks for that pointer on the hard landings, i have noticed the same and Here are some Photos

This is a sequence of pictures i took in the first week of operation of BIA had not given much focus on the thought that it could be due to a faulty guideslope.
Please note not all the landings were hard this is a selection of pics where i saw some tyre smoke at touch down.
Since you seem to know a lot more than me on these techinical jargon, Is it too much to re-program the auto pilots settings? Again a naive question, I thought the takeoff / Landing is manual the cruising is on auto pilot?

-- Praveen Sundaram AkA PhotoYogi

-- PhotoYogi

Devesh's picture

Tyre smoke does not indicate hard landings

Praveen

Tyre smoke is a must on all landings. Remember the average landing speed is about 300 kmph. The tyre is going from zero to 300 in that fraction of a second.

Also observe the angle at landing. Larger planes have a larger wing and therefore larger flaps that allow a much larger wing area at the time of landing. It may sound funny, but larger planes tend to land more "softly" than smaller ones.

-----------------------

Regards

Devesh R. Agarwal

Visit my aviation blog at http://aviation.deveshagarwal.com

 

-----------------------
Regards
Devesh
Bangalore Aviation
Enjoy life, destroy FUD
kbsyed61's picture

Is this true !

Courtsey - Deccan Chronicle/Bangalore Edition

WebLink

".....Brunner said that currently, capacity was being underutilised on the domestic side — he blamed the airlines for this. “Kingfisher, Jet Airways, and Air India/ Indian have been given three lounges — the contracts were signed one and half years back. None of the three airlines have completed their lounges. We have space for an incremental 400 to 450 passengers here,” he informed. While Kingfisher may be ready with its lounge in another two weeks, the other two airlines haven’t even started construction, he added..."

Is this true? Is peak load of 2700 PPXinclusive of this?

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