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Online grievance forum of Govt of India

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Government of India has an online Grievance forum at http://www.pgportal.gov.in

The govt. wants citizens to use this tool to highlight the problems they faced while dealing with Government officials or departments
(hyperlinked to respective dept /office site - I have tested only a few !) :

1)      Railways

2)      Posts

3)      Telecom (incl. Bharat Sanchar Nigam Limited (BSNL)  & Mahanagar Telephone Nigam Limited (MTNL)

4)      Urban Development (Delhi Development Authority (DDA), Land & Development Office (L&DO), Central Public Works Department (CPWD), etc)

5)      Petroleum & Natural Gas

6)      Civil Aviation (Air India, Airports Authority of India, etc)

7)      Shipping, Road Transport & Highways

8)      Tourism

9)      Public Sector Banks
Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharashtra Canara Bank Central Bank of India Corporation Bank Dena Bank Indian Bank Indian Overseas Bank Industrial Development Bank of India Ltd National Bank for Agriculture and Rural Development Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank Small Industries Development Bank of India State Bank of Bikaner & Jaipur State Bank of Hyderabad State Bank of India State Bank of Indore State Bank of Mysore State Bank of Patiala State Bank of Travancore< col>

10)  Public Sector Insurance Companies
GIC of India Life Insurance Corporation of India National Insurance Company Ltd. The New India Assurance Company Ltd. The Oriental Insurance Company Ltd. United India Insurance Company Ltd.

11)  National Saving Scheme of Ministry of Finance

12)  Employees' Provident Fund Organization

13)  Regional Passport Authorities
Regional Passport Office, Ahemadabad Regional Passport Office, Amritsar Regional Passport Office, Bangalore Regional Passport Office, Bareilly Regional Passport Office, Bhopal Regional Passport Office, Bhubaneswar Regional Passport Office, Chandigarh Regional Passport Office, Chennai Regional Passport Office, Cochin Regional Passport Office, Coimbatore Regional Passport Office, Dehradun Regional Passport Office, Delhi Regional Passport Office, Ghaziabad Regional Passport Office, Goa Regional Passport Office, Guwahati Regional Passport Office, Hyderabad Regional Passport Office, Jaipur Regional Passport Office, Jalandhar Regional Passport Office, Jammu Regional Passport Office, Kolkata Regional Passport Office, Kozhikode Regional Passport Office, Lucknow Regional Passport Office, Madurai Regional Passport Office, Malappuram Regional Passport Office, Mumbai Regional Passport Office, Nagpur Regional Passport Office, Patna Regional Passport Office, Pune Regional Passport Office, Raipur Regional Passport Office, Ranchi Regional Passport Office, Shimla Regional Passport Office, Srinagar Regional Passport Office, Surat Regional Passport Office, Thane Regional Passport Office, Trichy Regional Passport Office, Trivandrum Regional Passport Office, Visakhapatnam

14)  Central Government Health Scheme

15)  Central Board of Secondary Education

16)  Kendriya Vidyalaya Sangathan

17)  National Institute of Open Schooling

18)  Navodaya Vidyalaya Samiti

19)  Central Universities

20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour


Many of us say that these things don't work in India.
A couple of months ago, Faridabad Municipal Corporation laid new roads in the area and the residents were very happy about it. But two weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all residents. A resident used the above grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the FMC and BSNL about the goof up as it's clear that both government departments were not at all in sync with one another.

Perhaps, we can use this grievance forum and educate other/s who do not know about this facility.


This way we can at least raise our concerns instead of just talking about the very bad 'system' in India.

Comments

sanjayv's picture

This has been around for a while

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90 users have liked.

 THis portal has been around for years now.

I tried this once complaining that the EPF office should get its act together and issue statements in a more up to date fashion.   I only recently got my 2006-2007 statement in what is now the 2009-2010 fiscal year.  After all, how hard is it to compute deposits and interest?

My complaint was dispositioned as "insufficient information provided".

silkboard's picture

Has been around, and

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82 users have liked.

good number of people have tried as well. However, I don't see enough reviews on this website/portal on what the success ratio is.

n's picture

Gyan

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84 users have liked.

Good candidate for Gyan pages. May be if enough people complain about a certain problem, it gets resolved.


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