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Information needed about making complaints

230 users have liked.
Urban DevelopmentGovernance

Does anyone know what is the way to make a complaint about a civic issue in cities in India?

For example, information about lodging a complaint on a civic issue in bangalore is

  • Call 22660000 and lodge your complaint
  • The call centre is operational 24/7
  • Press ‘1’ to speak in Kannada and press ‘2’ to speak in English
  • Provide your full name, address, contact number and problem
  • Control room will record your complaint and forward it to the respective BBMP officer
  • The officer must attend to the complaint within 30 minutes
  • He must then call you and ensure you are satisfied
  • He has to record this conversation with you and send it to the control room
  • He must also submit a report to the control in two days on the action he’s taken
  • The control room will call you and verify if you are satisfied


murali772's picture

so, what was the experience, please?

158 users have liked.

@ Maya. S  -  I have not tried this route. If you have, why don't you record the experience here?

In relation to this incident, I recorded a complaint with BBMP's "Spandana", and got a docket number in acknowledgement of its registration. I thought I'll be getting an action taken report. But, nothing like that has happened so far. Perhaps, a few days down the line, I'll raise an RTI query seeking to know if any action has been taken.

Muralidhar Rao
Maya.S's picture

Making civic complaints in other cities

174 users have liked.

I'm sorry, that hadn't come out right. I wanted to know what the procedure for making complaints in cities other than bangalore are. Is there someplace where I can get this consolidated information? I want to let people know. 

@Muralidhar Rao: I have recorded my experience as a reply to the the incident that you have posted. comment guidelines

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