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Information needed about making complaints

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188 users have liked.
Urban DevelopmentGovernance

Does anyone know what is the way to make a complaint about a civic issue in cities in India?

For example, information about lodging a complaint on a civic issue in bangalore is

  • Call 22660000 and lodge your complaint
  • The call centre is operational 24/7
  • Press ‘1’ to speak in Kannada and press ‘2’ to speak in English
  • Provide your full name, address, contact number and problem
  • Control room will record your complaint and forward it to the respective BBMP officer
  • The officer must attend to the complaint within 30 minutes
  • He must then call you and ensure you are satisfied
  • He has to record this conversation with you and send it to the control room
  • He must also submit a report to the control in two days on the action he’s taken
  • The control room will call you and verify if you are satisfied

Comments

murali772's picture

so, what was the experience, please?

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114 users have liked.

@ Maya. S  -  I have not tried this route. If you have, why don't you record the experience here?

In relation to this incident, I recorded a complaint with BBMP's "Spandana", and got a docket number in acknowledgement of its registration. I thought I'll be getting an action taken report. But, nothing like that has happened so far. Perhaps, a few days down the line, I'll raise an RTI query seeking to know if any action has been taken.

Muralidhar Rao
Maya.S's picture

Making civic complaints in other cities

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130 users have liked.

I'm sorry, that hadn't come out right. I wanted to know what the procedure for making complaints in cities other than bangalore are. Is there someplace where I can get this consolidated information? I want to let people know. 

@Muralidhar Rao: I have recorded my experience as a reply to the the incident that you have posted. 

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