Isn't it odd that we have to call different helpline for different emergency needs? In Bangalore, the listed emergency helpline numbers are:
Source - www.bangalore-karnataka.com
Police - Dial # 100
Traffic /Accidents - Dial # 103
Fire - Dial 101 or 2942999 or 2251780
Ambulance - Dial 102 or 108
Jaydeva Heart Brigade - Dial # 1051
Rotary Life Saving Brigade - Dial # 1050
and so on.
Take an example, incidence of a road accident. Going by the official instructions from Bengaluru Traffic Police, it requires for:
Communicate at the earliest to the 100 providing the following information regarding the location where it has happened, if any injuries are there indicate them, call for the ambulance, note down the numbers of the vehicle involved. Disclose your identity and the name and contact no’s of your relatives.
Consider another example of an sudden Heart Attack or Epilepsy Attack. In medical emergencies, we may have to call # 102 or #108. Here is an ordeal went through by one of the Praja member - Ambulence Service - Pizza Delivery Faster than Ambulence
Ambulance didn't had anyone else other than driver, no oxygen, forget A/C. It was a tempo traveller with a stretcher and siren,
What this tells us is there is no such thing as 'Single Emergency Helpline' in Bengaluru, which is easy to remember and use it. Same is the story in every state, city and town.
Need for single emergency helpline
In distress situation can't expect citizens to deal with multiple agencies thereby losing precious moments. In life threatening situations, hard to get citizens remain clam, think and take right decisions. Moreover those are very tense and emotional moments requiring an easy and helpful resource. These are the moments which calls for an help who understand, uttering some comforting words and could take right decisions.
When such is the reality of those moments, system with multiple numbers to be called is certainly not the choice. World over countries have adopted single emergency helpline number and is doing wonders in saving lives.
Single emergency helpline number enables people to remember and use it to seek help in any life threatening situations.
Objectives of a single emergency helpline number
- Receive, recognize and locate the caller on emergency system from all major phone systems including cell phones, VOIP, Payphone Booths etc.
- Understand and determine the emergency by talking to the victim or the caller.
- Notify the appropriate agency to dispatch their emergency response teams.
Bengaluru city definitely needs to change over to single emergency helpline system. it can not afford to continue in the era of multiple helplines.
What should be single helpline number?
It could be anything that is easy to remember and use it. It could be just converting the existing "Dial # 100" into all in-one emergency number allover city, state and country.
In US, it is the famous 9-1-1. In Europe it is 1-1-2.
It doesn't matter as along as it is same all over and it works.